At Kempknives.com, we are dedicated to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free return and refund policy as outlined below:
Return Period
You have 30 days from the date of delivery to initiate a return for any item you've purchased from Kempknives.com.
Refund Processing Time
Once we receive your returned item, please allow up to 5 business days for us to process your refund. This processing time is in place to ensure that your refund is accurately and promptly handled.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
Initiating a Return
To initiate a return, please contact our customer support team to request a Return Authorization (RA) number and receive further instructions.
Return Shipping
You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., the wrong item was shipped or the item is defective). In such cases, we will provide a prepaid return label.
Return Address
Ship your return items to the following address:
71-75, Shelton Street, Covent Garden,, London, WC2H 9JQ, United Kingdom
Refund Method
Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few additional days for the refund to reflect in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns about our return and refund policy, or if you need assistance with a return, please don't hesitate to contact our customer support team. We're here to assist you and ensure that your shopping experience with Kempknives.com is as convenient as possible.
Thank you for choosing support@Kempknives.com
. We value your business and are committed to providing top-quality products and outstanding service.
