Shipping Info
At Kempknives.com, we're committed to ensuring a seamless shopping experience for our valued customers, no matter where you are in the world. To provide you with the best possible service, we've outlined our shipping policy below.
Processing Time
All orders are processed within 1 to 3 business days. Please note that processing time may be slightly extended during peak seasons or promotional periods. Rest assured, we make every effort to ship your order as quickly as possible.
Delivery Time
Once your order has been processed, you can expect delivery within 6 to 8 business days. However, please be aware that delivery times may vary based on your location and local factors. We appreciate your patience and understanding.
Free Shipping Worldwide
We're delighted to offer free shipping on all orders, regardless of your location. Whether you're in the United States, Europe, Asia, or anywhere else in the world, you can enjoy our products without worrying about additional shipping costs.
Shipment Tracking
To keep you informed about the status of your order, we provide tracking information once your package is shipped. You can use this tracking number to monitor the progress of your delivery.
Contact Us
If you have any questions or concerns about our shipping policy or the status of your order, please don't hesitate to contact our customer support team. We're here to assist you and ensure that your shopping experience with support@Kempknives.com is as smooth as possible.
Thank you for choosing Kempknives.com for your sports jersey needs. We appreciate your business and look forward to serving you with top-quality products and outstanding service.
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
I accidentally canceled my order, can I resume it?
If you’ve canceled your order on-site and want to receive your order, after all, the best way to do so is by placing a new order at checkout. Emailsupport@Kempknives.comif you have any questions — we’re here to help.
I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at support@Kempknives.com (and include your original #GLO order number) and we’ll take a look!
Refund & Return Info
At Kempknives.com, we are dedicated to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free return and refund policy as outlined below:
Return Period
You have 30 days from the date of delivery to initiate a return for any item you've purchased from Kempknives.com.
Refund Processing Time
Once we receive your returned item, please allow up to 5 business days for us to process your refund. This processing time is in place to ensure that your refund is accurately and promptly handled.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
Initiating a Return
To initiate a return, please contact our customer support team to request a Return Authorization (RA) number and receive further instructions.
Return Shipping
You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., the wrong item was shipped or the item is defective). In such cases, we will provide a prepaid return label.
Return Address
Ship your return items to the following address:
71-75, Shelton Street, Covent Garden,, London, WC2H 9JQ, United Kingdom
Refund Method
Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few additional days for the refund to reflect in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns about our return and refund policy, or if you need assistance with a return, please don't hesitate to contact our customer support team. We're here to assist you and ensure that your shopping experience with Kempknives.com is as convenient as possible.
Thank you for choosing support@Kempknives.com
. We value your business and are committed to providing top-quality products and outstanding service.
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